Privacy Policy

Who we are

This website is operated by Spice Mart (Company No. 12397320), registered at 7 Constitution Hill, Unit 19, Matrix House, Leicester, LE1 1PL, United Kingdom ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data responsibly.

Information we collect

When you browse or shop with us, we may collect:

• Account and order details – name, delivery and billing address, email address, phone number, and order history.
• Payment information – processed securely by our payment provider; we do not store your full card details on our servers.
• Contact and support requests – anything you send us via email, phone, or contact forms.
• Technical data – IP address, browser type, and site usage, collected automatically via cookies and similar technologies.

How we use your information

We use your personal data to:

• Process and deliver your orders, and manage returns or refunds.
• Communicate with you about your orders, account, or customer service enquiries.
• Send marketing communications where you have opted in, which you can unsubscribe from at any time.
• Improve our website, products, and services.
• Comply with our legal and regulatory obligations.

Legal basis for processing

We process your data under the UK GDPR on the basis of: performance of a contract (fulfilling your order), your consent (marketing communications), and our legitimate business interests (fraud prevention, site improvement).

Sharing your information

We share personal data only where necessary – with delivery couriers (such as Royal Mail, Parcelforce, and DPD) to fulfil your order, with our payment provider to process transactions, and with service providers who support our website and operations. We do not sell your personal data to third parties.

Cookies

We use cookies to keep your basket working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect site functionality.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements.

Your rights

Under UK data protection law, you have the right to access, correct, delete, or restrict use of your personal data, and to object to or withdraw consent for certain processing. To exercise any of these rights, contact us at support@buyspiceonline.co.uk.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Spice Mart
7 Constitution Hill, Unit 19, Matrix House
Leicester, LE1 1PL
Email: support@buyspiceonline.co.uk
Phone: (+44) 116 262 4929

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.